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How kamaihub Handles Your Personal Information

This privacy policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, and use the lobby — and how we protect it.

Account data protectionJazzCash, Easypaisa, Raast payment dataCookie and device dataYour right to access or delete dataPakistan-region policy scope
kamaihub How kamaihub Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how we store your data, want to request access to your account information, or need to raise a concern about how a JazzCash, Easypaisa or Raast transaction was recorded, our support team is the right starting point. We aim to respond to data-related requests as quickly as our team allows — complex verification requests may take a few business days.

Live Chat Open the chat widget from any page in your account. State your request clearly — data access, deletion or correction — and our team will pick it up.
Email Support Send your privacy request to our support email from the address linked to your account. Include your registered phone number for faster verification.
Account Help Centre Log in, go to Account Settings, and locate the Privacy section to submit a data request directly through your profile without contacting support first.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security at the account level is not an afterthought for us. Every login triggers an OTP sent to your registered mobile number, and session tokens expire automatically after inactivity. Your payment data — whether you deposit via JazzCash, Easypaisa or Raast — is handled through encrypted connections. We do not log your wallet PIN or mobile banking password at any point in the transaction flow.

Encrypted Connections All data exchanged between your device and our servers uses SSL encryption. This applies to account login, payment flows and any document you upload during verification.
Cookie Use We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage non-essential cookies through your browser settings at any time.
Data Retention Account data is retained while your account is active and for the period required by applicable law. When you request deletion and there are no outstanding legal holds, we action it promptly.
Who Can Access Your Data Only authorised internal staff and the payment processors handling your JazzCash, Easypaisa or Raast transfers can access your personal data. No third-party advertisers receive your information.

Common Questions About Your Privacy on kamaihub

The questions below cover the situations we hear about most — account data access, how payment details are stored, what cookies do on your device, and how to get your information removed. If your question is not here, our live chat team can walk you through it.

We store your name, phone number, email address and any identity documents you submit during verification. Your device type and session logs are also retained for security purposes.

We record transaction references and the payment method used, but we never store your wallet PIN, mobile banking password or full account credentials at any stage of the deposit process.

Log in to your account, visit Account Settings, and use the Privacy section to submit a data access request. Alternatively, email our support team from your registered address and we will process it.

Yes. Submit a deletion request through your account settings or via our support email. We action it once any legally required retention period has passed and your account has no pending transactions.

Session cookies keep your login active and functional cookies remember your lobby settings. You can disable non-essential cookies in your browser at any time without losing access to your account.

We share data only with payment processors handling your transactions and where required by law. We do not sell or pass your information to any advertising or marketing third parties under any circumstances.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.